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  • Boundless Imitation

    I want to go into Mimetic Theory in a little more detail – I’ve just been reading René Girard’s Mimetic Theory (Studies in Violence, Mimesis & Culture), and the author makes some…

    September 5, 2021
    AAA, business models, creativity, CX, design thinking, startups, strategy
  • discovering that your customers always lie to your face

    One of my favorite writers is Dan Ariely, who wrote Predictably Irrational and The (Honest) Truth About Dishonesty. The major theme of both of these books is that humans, in general, cannot…

    May 17, 2021
    AAA, CX, design thinking, disruptive innovation, innovation
  • Break Out Of Your Bubble

    Now, more than ever (BTW, don’t you hate that phrase too), we live constrained within our own little realities. Our own little bubbles. Sometimes we build these realities on our own, and…

    January 29, 2021
    AAA, creativity, CX, design, design thinking, disruptive innovation
  • A Tale Of Two Lists

    To prepare for some of our design thinking ideation sessions, we spend time interviewing and observing our typical customer. Now, this is difficult for me sometimes because I am such a compulsive…

    August 13, 2020
    culture, CX, design, design thinking, disruption
  • The One Thing: Bring Joy and the Money will Follow

    As a libertarian, I love capitalism. It is the only system that humans have designed which works to improve the situation of those in the system, as well as the fact that…

    December 22, 2019
    AAA, culture, CX, design thinking, disruption, disruptive innovation, motivation

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