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How To Restore The Internet’s Awesome Original Purpose
Is this really why we invented the internet? Wasn’t it supposed to connect every human on the planet to every other human on the planet, and possibly lead us into a future…
Servicing Your Future Hypermobile & Hyperconnected Customers & Workers
Welcome To The World Of Hyperconnected Just-In-Time-And-Place The concept of just-in-time appears in only three spaces according to Wikipedia – just-in-time manufacturing, a production strategy where things are built as they are…
How To Provide Exceptional Service? Be Human
Going Above and Beyond In Service We’ve all heard those (possibly) apocryphal stories of incredible customer service, where a (typically lowly) clerk, worker or customer service rep just goes way beyond the…
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The Death of Reciprocity: The Rise Of Cohort Taker
If You Stop Getting, Will You Stop Giving? Where’s Reciprocity? In a previous post, I discussed how many principles of the way that human beings are influenced have changed since they were…
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How The Internet Has Changed The Psychology of Persuasion and Influence
Let’s talk a little about humanity and how the internet and social media have changed humanity to influence other people. Why would this be important to you? You will likely need to…
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This Is Not The Post You Are Looking For…
Enough With The Good Feels. GooFMeLT Is Making Us Post Crap. About an hour ago, I finished writing an article for thinkfuture pulse and pressed schedule to schedule it for tomorrow at 6…
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Growth Through Innovation
Growth! Growth! Growth! Everyone is obsessed with growth nowadays. I remember when “growth” was just good old-fashioned sales, but just like mobile homes are being re-branded tiny homes (even if it’s beautifully…
It’s The Product, Stupid!
Why Most Startups Fail: The Product It never ceases to amaze me when startups fail, and the founders are crying in their beers that most of the time, they just didn’t get…
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In The Future Of Sales
In The Future of Sales, Your Customer Comes To You I’m starting to get a little put off by some of the marketing tactics out there on the internet – it seems…
